ROYAL MAIL INDUSTRIAL ACTION
Royal Mail services will be affected by industrial action during November and December. Please click here for more information.
LAST RECOMMENDED ORDER DATES FOR CHRISTMAS DELIVERY
|UK||Tuesday 13 December|
|Europe||Tuesday 6 December|
|Australia/New Zealand||Friday 25 November|
|Rest Of World||Saturday 10 December|
|Region||Orders under £50||Orders of £50 or more|
|Rest Of The World||£9.95||FREE|
If you are an International Customer your postage rates are calculated for you at the checkout stage.
If any charges are incurred for receiving overseas orders, please contact us.
DISPATCH AND PROCESSING TIMES
We aim to dispatch all orders within 2-3 working days of receipt. Please Note: a ‘working day’ means a Monday to Friday that is not a Bank or Public Holiday. Please allow an additional day in the event of a public holiday.
As all our items are printed to order, we are unable to expedite the printing and dispatch process any sooner than the timings provided.
|Region||Delivery Time (from date of despatch)|
|UK||1-2 working days (Royal Mail 1st Class)|
|Austria, France, Italy & Spain||5-10 working days|
|Rest Of Europe||3-5 working days|
|Rest Of World||10-12 working days|
Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible.
Sooty's Shop cannot be held responsible for any delays that are out of our control.